Effective Date: 12.11.2025

Thank you for visiting and shopping at Naturanna. The following terms and conditions constitute our Shipping Policy.

Shipment Processing Time

All orders are processed within the time frame mentioned at checkout. Orders are shipped or delivered only during operational hours, depending on your location.

If we experience a high volume of orders, shipments may be delayed by a few hours or delivered the next day. Please allow an additional hour in transit for delivery. If there is a significant delay in shipping your order, we will contact you via email or telephone.

Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

• Free Shipping: Available for orders above ₹1200.
• Free Local Delivery: For delivery locations within 2 km from our store.
• Priority & Express Delivery: Available up to 15 km for a fee of ₹100, if placed before 4 PM.

To major locations, the estimated delivery timeline is same-day (1-day) if the order is placed before 6 PM.

Shipping Address

Naturanna currently ships to the following pin codes within Kolkata, West Bengal, India.

Express Delivery

700027, 700020, 700017, 700071, 700040, 700015, 700016, 700019, 700026, 700035.

Local Delivery (Eligible for Free Shipping within 2 km)

700001, 700009, 700010, 700011, 700012, 700013, 700021, 700022, 700025, 700030, 700031, 700037, 700039, 700042, 700045, 700046, 700053, 700054, 700062, 700064, 700068, 700069, 700072, 700073, 700078, 700087, 700091, 700095, 700097, 700100, 700105, 700106, 700089, 700107, 700032, 700033, 700040, 700029.

Same-Day Delivery

700060, 700156, 700075, 700084, 700157, 700094, 700018, 700003, 700004, 700005, 700007, 700023, 700034, 700038, 700048, 700055, 700059, 700067, 700085, 700086, 700092, 700099, 700101, 700102, 700089, 700006, 700136.

Next-Day Delivery

700070, 700051, 700052, 700028, 700103, 700063.

Order Confirmation & Tracking

You will receive a Shipment Confirmation email or SMS once your order is placed.

Damages

Naturanna is committed to delivering fresh consumable products. If you receive a damaged order, please contact the natureway.ecom@gmail.com or +91 98317 65893 to report a complaint.

Please check the products before receiving. No refunds/replacement will be provided once the order is accepted. 

For any shipping-related inquiries, feel free to contact us. Happy shopping with Naturanna!